MASTERKOOL have focused on the after-sale service to our customers for their satisfaction.

MASTERKOOL monitor the after-sale service process, to provide the end customer with the best products available.
We have technicians who will provide you with preventive maintenance; repair service and after-sale support, and give you helpful advice in and out of warranty.
Installation advice is also provided, and Authorised Installation Representatives are highly recommended.
There are also downloadable files on this website for you to browse through for installation, warranty, FAQ, etc, found under the tab on the left, tiled “Information to Download” page.

Policy & Standard of Services
• We commit ourselves to our customers to satisfy their needs.
• We commit ourselves to providing our customers the very best products and services for their expectations and requirements.
• We provide 1 year product warranty on parts and service (details subject to product terms and conditions)
• We provide also a free preventive maintenance troubleshooting help-desk-line, which will help eliminate any minor problems.

SERVICE REQUEST

• Please call our Service Centre on (07) 3907 0283 and follow the prompts, during 8.30 a.m.-5 p.m., Mon-Fri. (Except public holidays) or contact your sole dealer.
• Please describe problem in as much detail as possible for effective resolution.
• Our service team provides on-call repair subject to appointment.
• If for any reason you are unsatisfied with our products, please notify to the Customer Relationship Management on info@masterkool.com.au
• All services requests will be responded and would be used as part of our development work.